Text copied to clipboard!
Title
Text copied to clipboard!Customer Service Department Clerk
Description
Text copied to clipboard!
We are looking for a Customer Service Department Clerk who will play a key role in ensuring a high level of customer service and supporting the internal processes of the company. Your main task will be to promptly and efficiently handle customer inquiries, provide information about products and services, and assist in resolving arising issues. You will interact with various departments to ensure timely fulfillment of requests and maintain a positive company image. The Customer Service Department Clerk is responsible for maintaining documentation, processing orders, handling applications, and monitoring their execution. It is important to be able to work with large volumes of information, respond quickly to changes, and maintain attention to detail. Your work will include telephone and written communications, working with databases, and specialized software. We value initiative, responsibility, and teamwork skills. Experience in customer service is an advantage, but we are ready to consider candidates without experience if you have a high level of motivation and willingness to learn. If you are striving for professional growth, ready to develop your skills, and want to become part of a friendly team, we look forward to your resume!
Responsibilities
Text copied to clipboard!- Handling incoming calls and emails from customers
- Advising customers on products and services
- Maintaining and updating the customer database
- Processing and monitoring service requests
- Interacting with other departments to resolve customer issues
- Preparing reports and maintaining documentation
- Adhering to company service standards
- Participating in training activities
- Resolving customer conflicts
- Promptly informing management about issues
Requirements
Text copied to clipboard!- Secondary specialized or higher education
- Competent verbal and written communication
- Confident PC and office software user
- Stress resistance and attention to detail
- Communication and teamwork skills
- Willingness to learn and develop
- Customer service experience is a plus
- Responsibility and punctuality
- Knowledge of business etiquette
- Ability to quickly master new tasks
Potential interview questions
Text copied to clipboard!- Why did you choose to work in customer service?
- Describe a situation where you resolved a difficult customer issue.
- What programs and databases have you used at work?
- How do you handle stressful situations?
- What is important to you in teamwork?
- How do you feel about routine tasks?
- Are you willing to learn new skills?
- Do you have experience with documentation?
- How do you respond to criticism?
- What are your strengths?
